Shipping & Refund Policy

1. Overview

Every first order with KODO is covered by our 30-day money-back guarantee. Shipping within Singapore is free on every order. The details are below, and if anything is unclear you can write to us at contact@kodo-life.com.

2. Money-Back Guarantee

Your first order is covered by our money-back guarantee for 30 days from the delivery date. It gives you a real chance to take the pack properly, every day, and see how it feels for yourself. If you have questions along the way about how to take it, what to expect, or how the benefits build over time, we are here to help.

What it covers

  • One-time purchases: 30 days from delivery.
  • Subscriptions: the first delivery, 30 days from its delivery date.

Conditions

  • Valid for new customers on their first order only. It does not apply to subscription renewals, or to a later order after switching between one-time and subscription.
  • One claim per customer.
  • Applies to orders delivered within Singapore.

How to claim

Email contact@kodo-life.com within 30 days of delivery with your order number and a few words on how it went for you. We may ask you to return the remaining sachets; if we do, we cover the return shipping. Your refund goes back to the original payment method within 10 business days of approval.

3. Shipping Information

Shipping Fees

Shipping within Singapore is free on every order. Rates for other destinations are shown at checkout.

Order Processing

Orders are typically processed within 1 to 2 business days after payment confirmation, excluding weekends and public holidays.

Delivery Timeframes

Estimated delivery times are shown at checkout. They are estimates only and may vary due to courier delays, customs clearance, or other factors beyond our control.

Tracking

Where available, tracking information is sent once your order has been dispatched.

Incorrect Address or Failed Delivery

Please make sure your shipping address is accurate at checkout. We are not responsible for delays or delivery failures due to incorrect or incomplete address information, and reshipment fees may apply.

4. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at contact@kodo-life.com with your order number and a clear photo of the issue. We will replace the item or refund you, whichever you prefer.

5. Refunds

Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may take a few more days to show it.

6. Exchanges

We do not offer exchanges. If you receive an incorrect item, we will send the right one or refund you.

7. Contact

For anything about shipping, the guarantee, or refunds, write to contact@kodo-life.com. We reply within one working day, Singapore time.